In normal times, we work from
state-of-the-art offices in a leading information technology park,
with high-speed fiber optic Internet connections, 100% back-up power, uninterruptable power supply and 24-hour
security. But these are not normal times. During the COVID-19 pandemic, for the safety of our team and to ensure
uninterrupted service regardless of local lock-down measures, our team is currently working from home.
We have developed a robust work-from-home environment to ensure we continue to provide the same robust and reliable service to which our clients have become accustomed. Here’s what we have in place…
Every virtual assistant has at least two high-speed Internet connections available through different internet service providers to ensure connectivity. These connections facilitate high-quality voice / phone calls.
Crisp and clear voice calls without background noise are essential for professional service
We use high-quality call-center-grade headsets with noise-cancelling features plus advanced real-time sound processing software to remove background noise and optimize call quality.
Although electricity interruptions are rare in
Cebu City, each virtual assistant has an uninterruptable power supply unit or has battery power backup to
avoid sudden downtime from power blackouts.
Consequently, our VAs have enjoyed continuous power throughout the work-from-home period.
Your IT security is directly affected by the security of your VA’s workstation so we carefully protect our
IT infrastructure even while working from home.
Every VA has commercial-grade Internet security software guarding against online threats, but we don’t stop there. Other measures include regular security audits, data protection best practices and physical security measures.
Our IT infrastructure includes a secure virtual
private network (VPN) which your virtual assistant can use to access your network (and the Internet more
generally) if you wish.
When connecting through our VPN, your virtual assistant will have a consistent USA-based IP address for all their Internet activity, even if their local ISP-issued IP changes.
This consistent IP makes it easier for you to whitelist the VA’s IP on your network (if needed) and causes their online activity to appear US-based.
Unlike freelancers, our virtual assistants are not left struggling to resolve problems outside their area
Your VA won’t face roadblocks that impair their productivity because we provide corporate-level support including sophisticated IT technical support from experienced technicians.
Please schedule a consultation with us today to learn more about how we can provide the right VA for your team.